Clo​u​d 9 Spa

Policies

At Cloud 9 your spa experience begins with your first phone call to our concierge who will be happy to assist you in choosing the ideal spa treatment or schedule the perfect combination of services for your spa day. Scheduling spa services will take just a few moments of your time to ensure that everything will be just right.

Appointments & Cancellations

Making your appointment prior to arriving at Cloud 9 is strongly recommended. Reservations are subject to availability and must be guaranteed with a credit card, so please have your card available when calling.

Be sure to mention any special or medical issues needs when booking your appointment, if you have high blood pressure or are pregnant. Please note that once an appointment is booked, unless we hear otherwise, we’ll be expecting you. Since treatment and package times are reserved especially for you, cancellations must be 24 hours prior to your scheduled appointment to avoid being charged in full for the missed or skipped appointment.

Privacy

Cloud 9 Spa & Salon is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us.

All treatments at Cloud 9 Spa & Salon are strictly non-sexual. Any sexual advances, comments or innuendos towards our staff will result in the immediate termination of the treatment.